Understanding vulnerable customers: why is the regulator so interested and what do I need to do?
Regulators everywhere increasingly focus on vulnerable customers. We hear the words but often don’t know what they mean in practice.
FCA defines a vulnerable consumer as: 'someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care'.
In this session, we’ll examine
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why ‘vulnerable customers’ is a new ‘hot topic’.
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Explore what constitutes a vulnerable customer,
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how your firm can demonstrate they are being identified correctly and treated fairly.
